Frequently Asked Questions (FAQ)
Do you delivery out of UAE?
No, we only delivery all over United Arab Emirates at the moment. Very soon we will be covering all GCC countries.
How long will it take to get my order?
Your time is important to us and we know you are itching to receive your favorite Turkish flavors. Our delivery will be the next day or any date can be selected at the cart page. You can receive many of our products on the same day. Please contact us on Whatsapp
Can I receive my order on the same day?
You can receive many of our products on the same day. Please contact us on Whatsapp
Can I pickup my order?
Unfortunately you will not be able to pickup your order. Your orders will be applicable for only delivery. But incase your need the delivery on a specific timing please contact our customer service to confirm.
What happens if the is delay with my order?
We send our products via expert express couriers so there should not be any delays. However, in case of any unexpected delays, we are here to help! We will work directly with the delivery company on your behalf and will communicate all updates to you in a timely manner.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
Yes, any kind of customization or requests can be discussed with our customer service channels.
What if I receive my order damaged?
Your order and our products are extremely important to us. We have successfully packed and delivered over 20,000 orders. We take great care to deliver our products in the most secure way because we all know Turkish flavors are the most precious treasures in the world! However, if your order is damaged for any reason in transit, please contact us at, turkishsweetsbakery@gmail.com and we will be glad to assist you!
Where my order will be prepared and delivery from?
We source only the most unique flavors from all over Turkey. Everything delivery direct to your door from our partner company, HIS SWEETS & CANDIES PREPARING in Dubai and you can be sure that opening a box of our products will feel just like stepping outside in a local Turkish town.
How security measures do you have in place on your website, turkishsweetsbakery.com?
Your privacy is extremely important to us. All precautions are taken to protect your personal information on our website. We utilize a 256-bit SSL certificate and we promise to not share any of our customer information with third parties.
Do you have a different platform where we can give orders to?
No, we only take orders from our website or authenticated channels mentioned in our website, turkishsweetsbakery.com
We are not responsible for orders which are not made from our registered channels.
How can we trust your brand?
Turkish Sweets Bakery we only work with registered and approved by Government companies in United Arab Emirates. All our business partners have registered Trade License, HACCP, and ISO 9001:2005 Certificates. This is to assure you that you are in safe hands.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.